Panasonic Desktop Assistant (DTA)

Call centres are no longer the domain of big businesses. Thanks to Desktop Telephony Assistant, small enterprises can also benefit from the wider sophisticated features at a very affordable price.

Offering complete integration between a PC network and a compatible Panasonic phone system, the DTA offers all the important functions whenever a customer calls - or an outgoing call is made - information about the call pops up on screen, making the call handling process more customer-friendly and efficient.

Key features:

- Screen popping

- Macros

- Call hold, Call transfer from list, selected by name or number

- Auto-dial from list, selected by name or number

- Auto-dial directly from Microsoft Outlook and other applications, including Windows Phone Dialler

- Call logging

- Real-time extension and line status display viewer