Panasonic CommsOffice Lite

CommsOffice allows you to monitor the performance of your telephone system & data network to analyse trends, call costs, staffing levels, manager a contact centre or simply monitor staff productivity levels.

An innovative suite of communications provides management information at-a-glance including a "Today" screen which shows telephony & data activity in an organisation.

Comprehensive reports provide further detail and these can be saved, e-mailed or converted into PDF format for presentations or scheduled to run at specific times, such as end of the month.

Panasonic CommsOffice Lite helps limit costs and optimise the performance of a telephone system:

- Analysing most expensive calls

- Monitoring levels of incoming & outgoing calls

- Checking how quickly the phone is beeing answered

- Making sure calls are not being missed

- Identifying abuse or misuse of the telephone

- Ensuring sufficient telephone cover is provided at peak times

- Improving customer service via the telephone

- Managing sales teams responsible for outgoing calls

- Supervising support teams responsible for incoming calls