BlackBerry 7100v, 7230/7730 Tips and Tricks

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Stay in contact anywhere at any time with the BlackBerry Pearl 8110! The latest BlackBerry in the Market

BlackBerry Pearl 8110 offers more than just e-mail in a single compact device:

• E-mail
• Voice
• GPS
• SMS
• Contacts
• Internet WAP/Browsing
• Applications
• Tasks

The main benefits of using the BlackBerry Pearl 8110 are:

• Immediacy
• Products benefits (average downtime saved is 53 minutes)
• Direct savings 
• Increase competitiveness and customer satisfaction
• Immediate connectivity between employees, managers, customers and suppliers
• Improve employee satisfaction

Synchronisation

Select a question from the list below:

 

How does the Intellisync tool work with Lotus Notes to successfully update the BlackBerry from Vodafone handheld?

Personal Address Book: defaults to names.nsf in the Lotus Notes client software's data directory (for example, C:\Lotus\Notes\Data); a different file can be specified in the Address Book connector options. Calendar: server and mail database as defined in the current location document that is specified in Lotus Notes. Email reconciliation: server and mail database as defined in the current location document that is specified in Lotus Notes. MemoPad: defaults to journal.nsf in the Lotus Notes client software's data directory (for example, C:\Lotus\Notes\Data); a different file can be specified in the MemoPad connector options. Note: By default the Journal database is not created when Lotus Notes is installed. Tasks: server and mail database as defined in the current location document that is specified in Lotus Notes.

 

When my appointments are received on the handheld, they are 1 hour off of the Microsoft Outlook calendar time. What should I do?

Please refer to the BlackBerry Technical Knowledge Center, Knowledge Base article, KB-01231, Support - Hour off wireless calendar synchronization, for more information.

 

How do I synchronize both my Microsoft Outlook Contacts and my Microsoft Exchange Global Address List (GAL)?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00099, How To - Enter the Global Address List (GAL) on the handheld, for more information.

 

I am using Microsoft Outlook. How do I enable wireless calendar synchronization for my handheld?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00561, How To - Enable wireless calendar synchronization, for more information.

 

I would like to completely uninstall the BlackBerry from Vodafone Desktop Manager software. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-02206, How To - Perform a clean uninstall of BlackBerry from Vodafone Desktop Manager software, for more information.

 

Why did a synchronisation add duplicate records to my systems?

If you change a field mapping after you have already synchronised a set of data, the next synchronisation is, in effect, a first-run synchronisation, which may cause the duplication of records. Duplications can occur if key fields are re-mapped. For example, if you change the mapping of a Name field in the address section, address records may be treated as new records during the next synchronisation because the records now look different from the records that already occur in your systems. Duplicate records may also be created during synchronisation under the following conditions: The Add or Ignore setting is selected in the Conflict Resolution tab of the Advanced Settings window. Your computer database file has become corrupted. (See Data not transferred.) Your device is not reading or writing data properly during the data transfer.

Note: This may require a hard reset. Please refer to your Installation and Getting Started Guide, for more information on performing a hard reset.

 

What is Desktop Synchronisation?

BlackBerry Desktop Software provides corporate users with PC organizer synchronisation, email filtering capabilities and information backup utilities. BlackBerry Enterprise Server supports wireless calendar synchronisation and remote address book lookup to further extend the desktop wirelessly.

 

Received the error message when synchronizing the handheld, No applications configured for translation. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-00024, Support - No applications configured for translation, for more information.

 

Can I synchronize my Personal Information Management (PIM) applications and email wirelessly with the BlackBerry from Vodafone Web Client solution?

You cannot synchronize your email messages and Personal Information Management (PIM) applications wirelessly. You can connect your handheld to your computer and use the BlackBerry Desktop Software to synchronize data such as contacts and other PIM applications between your handheld and computer.

 

Blackberry handheld

When loading new software onto the handheld, I received the following error: x failed to register (where x is asciiconnector.fil, ilxoasis5.dll, or ilxlnic.dll). What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01177, Support - x failed to register (where x is asciiconnector.fil, ilxoasis5.dll, or ilxlnic.dll), for more information.

 

Why does my handheld keep resetting?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-02177, Support - BlackBerry from Vodafone Wireless Handheld continually reinitializes, for more information.

 

I received the following error, when configuring Personal Information Management (PIM): Unable to complete request. What should I do?

Please refer to the BlackBerry from Vodafone Technical Knowledge Center,Knowledge Base article KB-00023, Support - Unable to complete request, for more information.

 

I was notified of new messages while my handheld was in the holster, but the Home screen doesn't indicate any new messages and the Messages screen shows that all messages have been read. What happened?

If you removed the handheld from the holster briefly to stop the notification, a new message may become marked as read. When you remove the handheld from the holster because you are notified of a new message, the new message displays on the screen. When you return the handheld to the holster, the message closes. Even if you didn't actually read the message, the handheld thinks you did because you took the handheld out of the holster. To read your new messages, open the most recently received messages in the Messages screen. If you don't want to receive notification of messages when you handheld is in the holster, you can turn off the notification option.

 

I received the following error on the Phone menu: My Number: Unknown. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-02370, Support - My number - Unknown, for more information.

 

I want to prevent calls from being listed on the Messages screen. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01888, How To - Prevent calls from being listed on Messages screen, for more information.

 

I would like to restrict outgoing calls to local numbers only. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01887, How To - Limit outgoing calls to local numbers only, for more information.

 

Can I take notes on my handheld while I am on a phone call?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01886, How To - Take notes on handheld while on a phone call, for more information.

 

Can I turn off the phone application on my handheld?

The Phone application cannot be turned off unless the radio is turned off, however, you can bar incoming calls. Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01885, How To - Bar incoming calls, for more information.

 

How do I dial a phone number with pauses and, or waits within the number?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-02309, How To - Dial phone numbers with pauses/waits within the number, for more information.

 

Can I use any of the other applications on my handheld while I am on a phone call?

While you are on a call, you can still use the other handheld applications, but you cannot send or receive email messages or browse web pages.

 

I need to make a conference call from my handheld. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01882, How To - Initiate a conference call, for more information.

 

How do I end a call on my handheld?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01881, How To - End a phone call, for more information.

 

I am using a Universal Serial Bus (USB) adapter, but when I connect the handheld to my computer, it will not detect. What should I do?

Please refer to, BlackBerry supported USB adapters, from the BlackBerry Technical Knowledge Centerfor a list of supported Universal Serial Bus adapters.

 

Where can I find the personal identification number (PIN) or electronic serial number (ESN) for my handheld?

The PIN or ESN number may be found in one of the following locations;

From the Home screen on the handheld, go to Options > Status.

On the sticker, located on the back of the handheld.

Under the battery cover.

 

I received the following error message on a new handheld when attempting to send a message Handheld is not registered: please register now. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-00346, Support - Handheld is not registered: please register now, for more information.

 

I received the following error message on the BlackBerry from Vodafone Wireless Handheld: Could not receive message from service. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01493, Support - Could not receive message from service, for more information.

 

What is the largest message size that can be sent to the handheld?

Messages are sent to the handheld in 2 KB parts; however, the receiver is able to request more of the message, to a maximum size of 32 KB is received.

 

What is Connection to your email system could not be initialized?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00006, Support - Connection to your email system could not be initialized, for more information.

 

I received the following error message on my handheld, Message included an invalid address. What should I do?

This error message indicates that one of the email addresses to which the message has been sent is invalid. Check the email address, correct the address, and resend the message.

 

I received the following error message on my handheld, Decryption failure: please connect handheld to your computer. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00166, Support - Decryption failure: please connect handheld to your computer, for more information.

 

I received the following error message on my handheld, Could not receive More: original message was deleted. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00552, Support - Could not receive More: original message was deleted, for more information.

 

What is a Subscriber Identity Module (SIM) card?

As the name implies, this card determines your identity on the Vodafone network. The SIM Card can also be used to store useful and important information such as: Telephone numbers; SMS or Text messages; a list of Vodafone service numbers, including customer service; a list of useful numbers, such as 112, the international emergency number for mobile phones, which automatically puts you in contact with the emergency services.

 

I sent a message and now it has an X icon where the check mark usually appears. What should I do?

A problem has prevented the message from sending properly. Open the message with the X beside it, and scroll up to the header of the message. The Message Status field will outline the problem. Please contact your service provider for more information.

 

How do I prevent messages from being delivered to my handheld when it is in the docking cradle or connected to its Universal Serial Bus (USB) cable?

To stop messages from being delivered to the handheld while it is in the docking cradle or connected to its Universal Serial Bus (USB) cable:

Go to Start > Programs > BlackBerry from Vodafone > BlackBerry Desktop Manager.

Double click Redirector Settings icon. The Redirector Settings window appears.

ClickGeneral tab. Select Don't forward when handheld is in the cradle check box.

Click OK.

 

Messages are not being delivered to my handheld when it is on the cradle or connected to its Universal Serial Bus (USB) cable. How can I ensure messages will be delivered?

To stop messages from being delivered to the handheld while it is in the docking cradle or connected to its Universal Serial Bus (USB) cable:

Go to Start > Programs > BlackBerry from Vodafone > BlackBerry Desktop Manager.

Double click Redirector Settings icon. The Redirector Settings window appears.

ClickGeneral tab. Deselect Don't forward when handheld is in the cradle check box.

Click OK.

 

I want to type a period on my handheld. What should I do?

To type a period:

At the end of a sentence: press SPACE bar twice.

Press ALT + M.

Note: You can use ALT key to insert the symbols printed on the keys in orange

 

How can I delete some or all of the data from my handheld?

To remove some of the data from your handheld;

Connect the handheld to the desktop by placing it into the cradle or attaching it to the Universal Serial Bus (USB) cable.

Go to BlackBerry Desktop Manager > Backup and Restore and click Advanced.

Highlight the database you want to delete and click Clear.

To remove all of the data from your handheld;

Connect the handheld to the desktop by placing it into the cradle or attaching it to the Universal Serial Bus (USB) cable.

Go to BlackBerry Desktop Manager > Application Loader.

In the Existing Data Preservation window select the Erase existing handheld application data check box and Erase existing handheld applications check box before loading the new applications onto your handheld.

 

I will be out of coverage for a short period of time. What happens to my messages?

The wireless data network has a store and forward capability that prevents messages from being lost. When the radio is turned off, or the handheld is in an area with minimal or no coverage, messages sent from the handheld will be held at the handheld and messages sent to you will be stored by the network until the signal becomes strong enough to successfully communicate with the handheld. Messages will be stored for a maximum of 7 days by the network, at which time the message expires and will not be forwarded to the handheld.

 

Is it safe to use my handheld outside while it's raining or snowing?

While a few drops of moisture should not damage your handheld, you should avoid placing it in direct contact with liquids. Please refer to your handheld user guide for more information on Limited Warranty.

 

I've been working in other screens on my handheld, how do I return to the home screen?

You can return to the Home screen from any other screen or menu by pressing the Escape button (immediately below the Trackwheel) until you see the Home screen. The Escape button lets you backup through screens that you have viewed.

 

How do I enable a password on my handheld?

One security feature of the BlackBerry handheld is the password option. If your handheld has a password enabled, the data on your handheld cannot be accessed until the correct password is typed. To enable the password option, perform the following steps:

 

In the Home screen, scroll to Options and click the Trackwheel. The Options screen appears. Scroll to Security and click the Trackwheel. The Security screen appears.

 

While in the Password: field, press the Space key to enable the password. A dialogue box appears, prompting you to enter a minimum 4 character password. Press Enter when you are finished. You will have to enter your password again to verify it.

 

I do not want to back up everything on my handheld. How do I back up only the messages on my handheld?

To only backup the messages on the handheld:

From your computer, click Start > Programs > BlackBerry > Desktop Manager > Backup and Restore.

Click Advanced.

Under Handheld Database, Name column, select Messages and click the left arrow button.

Click File > Save As to save the backed up file to the desired location on your computer.

 

How can I ensure that the handheld has the best coverage possible?

For optimal coverage, keep the BlackBerry from Vodafone handheld in the holster on your belt. When out of the holster, the handheld should be kept in a vertical position in your hands or on a flat surface. Lying the handheld horizontally will reduce the ability to send and receive messages successfully and will consume additional battery power.

 

How can I tell whether I am in coverage or not?

In the top right corner of the Home screen, just below the battery power indicator, you will see the network status indicator. Just as with cellular telephones, the more bars that appear, and the better the coverage you are in.

 

What factors affect coverage?

The BlackBerry from Vodafone handheld communicates using radio frequency just like a cellular phone; therefore, coverage is affected by anything that interferes with radio waves. For example, you will generally find a stronger radio signal outside a building as opposed to inside.

 

I received the following error on my RIM Wireless Handheld, Device Error 264. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-00371, Support - Device Error 264, for more information.

 

What happens when messages on my mail server are bigger than the size limit of my BlackBerry from Vodafone account's mailbox?

Your BlackBerry from Vodafone account has a limited amount of space. If you have an integrated account, messages larger than the mailbox size limit will not be sent to the Inbox. Messages larger than the size limit are not stored in the Inbox because all incoming and outgoing mail

 

Blackberry Enterprise Server

Are the same rights or permissions needed to install the BlackBerry Enterprise Server, as are needed to administrate the BlackBerry Enterprise Server?

To install the BlackBerry Enterprise Server, you must be logged on to the BlackBerry Enterprise Server target machine as the BlackBerry Enterprise Server service account. To administrate the BlackBerry Enterprise Server, you must have administrative and Windows NT (log on locally and log on as a service) permissions on the service account.

 

What settings should I check when upgrading my BlackBerry Enterprise Server?

Check that you are logging on as the account that installed the original software. This information can be found in the registry key, located at HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry and is used by the installation program during the upgrade process.

 

Warning: Using the Registry Editor can cause substantial damage to the Windows operating system if used carelessly.

 

Does the BlackBerry Enterprise Server support Lotus Domino Clustering?

The BlackBerry Enterprise Server version 2.0, Service Pack 2 and later for Lotus Domino supports the native Domino Cluster. If a user's mail file is located on a server that is a member of a Lotus Domino cluster, the BlackBerry Enterprise Server will connect to the fail-over server to find the replica of the affected user's mail file when the primary server is unavailable.

 

The BlackBerry Enterprise Server version 2.0, Service Pack 2 and earlier for Lotus Domino does not support automatic fail-over to another cluster configuration. If the primary mail server becomes unavailable, the BlackBerry Enterprise Server will skip the affected user for the duration of the outage, and pick up where it left off when the server comes back online.

 

Note: The BlackBerry Enterprise Server itself does not support clustering.

 

How do I move the BlackBerry Enterprise Server from one computer to another?

Please refer to Knife Edge Cutovers for BlackBerry Enterprise Server for more information.

 

Should I be archiving the BlackBerry Enterprise Server debug logs?

Keeping a few days or weeks worth of debug logs, depending on your company policy, is recommended if you feel that something may not be performing in the expected manner. Debug logs assist in understanding the issue and resolving any settings that may need to be changed.

 

What do I do if I am adding a user to BlackBerry Enterprise Server and (**Server name) Initializing or (** Servername) Running is showing?

Please refer to Knowledge Base article,KB-01249, Support - (**[BlackBerry Enterprise Server Name]) Initialising, for more information.

 

For the BlackBerry Enterprise Server, what does each of the status entries mean in the BlackBerry Outbound Queue?

Currently, there are two status levels for messages in the BlackBerry Outbound Queue. Each status labels the message redirection stage.

 

New Message: This indicates that the message is a new message that has been picked up by the BlackBerry Enterprise Server and it is waiting to be processed to the wireless network.

Sent: This status indicates that the message has been processed by the BlackBerry Enterprise Server and has been sent to the wireless network, but not necessarily to the handheld.

 

What is the role of the BlackBerryProfiles.nsf, BlackBerryOutbox.nsf, BlackBerry State Database, BBDir.nsf, and the BBStats.nsf?

BlackBerryProfiles.nsf is the BlackBerry User Profiles Database. This database is located in the Domino\Data\BES\ directory on the BlackBerry Enterprise Server, and it stores all of the user configuration information, such as the mail server, mail file, PIN, encryption key, and so on. Basically, this database serves the same purpose as the BESAdmin mailbox in Microsoft Exchange. Note: Although the BlackBerry Profiles Database contains the user's Internet address, if this field is changed in the Domino Directory, the BlackBerry Enterprise Server will not recognize this change. The user must be re-added to the BlackBerry Enterprise Server for the change to be reflected in the BlackBerry Profiles Database. BlackBerryOutbox.nsf is the BlackBerry Outbound Queue. This database is located in the Domino\Data\BES\ directory on the BlackBerry Enterprise Server, and it tracks the messages that are forwarded to BlackBerry from Vodafone handhelds. The BlackBerry State Database is a database that is installed with the BlackBerry Enterprise Server version 2.1, Service 2 and later for Lotus Domino, and it is located in the Domino\Data\BES\ State directory. The link between Lotus Notes and the handheld for email reconciliation, and for replying to, forwarding, and requesting more of a message, was originally an addition to the user mail file. With the addition of Service Pack 2 and later, the BlackBerry State Database is used for these tasks.

 

Note: The following two databases have been added with the installation of BlackBerry Enterprise Server version 2.2 for Lotus Domino BBDir.nsf contains the configuration and user information that the Mobile Data Service (MDS) requires to provide wireless access to the Internet and corporate applications. BBStats.nsf contains statistics information for the Mobile Data Service.

 

Why is there such a large volume of messages in New Message status in the BlackBerry Outbound Queue?

In the BlackBerryOutbox.nsf, only a total of 5 messages for every BlackBerry Enterprise Server user will be in the Sent state. This is to prevent a user from flooding the network. If, for example, you have 30 messages to redirect to your handheld at a time, only a total of 5 messages could be in the Sent status; the other 25 remain in New Message status and will be redirected when the BlackBerry Enterprise Server receives an acknowledgement from the handheld that it has received any of the messages in the Sent state. If the handheld is out of coverage or not available to receive the message, the BlackBerry Enterprise Server will resubmit to the wireless network or the handheld for delivery any message with a status of Sent within 4 hours.

 

The messages in the BlackBerryOutbox.nsf may remain in Sent status for the following reasons:

The wireless base station that the handheld roams to has network latency.

The handheld was turned off.

BlackBerry Enterprise Server missed acknowledgement from handheld.

The BlackBerry Enterprise Server has lost its Service Routing Protocol (SRP) connection to srp.blackberry.net.

Internet Email

Can I create subfolders in the BlackBerry Web Client?

You can create folders in the Inbox, but you cannot create subfolders.

 

Are messages in the BlackBerry Web Client deleted after a specified amount of time?

Yes. The BlackBerry Web Client does include an auto-aging feature; therefore, messages will be deleted from your mailbox after a set period of time.

 

Can I save my BlackBerry Web Client email locally?

You can save messages locally as HTML or text files, however, any email messages on the BlackBerry Web Client cannot be imported to your computer as email files, although they can be forwarded to your computer's local email.

 

Can I use my handheld with a BlackBerry Web Client email account and a corporate email account?

If the handheld is integrated with both the BlackBerry Web Client and with a corporate email account that uses either a BlackBerry Desktop Redirector or BlackBerry Enterprise Server to forward messages, both accounts can be used. When an email message is composed on the handheld, the message can be sent from the BlackBerry Web Client email address by selecting Send from BlackBerry Web Client menu item or from the corporate email address by selecting Send from Desktop.

 

I need to edit phone numbers on my handheld to include pauses and waits. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-01883, How To - Edit phone numbers to include pauses and waits, for more information.

 

Is email reconciled between my BlackBerry Web Client and my Internet Service Provider (ISP) account?

No, although the BlackBerry Web Client can retrieve email from multiple Internet Service Providers (ISP) accounts, it cannot reconcile opened or unopened and deleted messages with those accounts.

 

Does the BlackBerry from Vodafone send auto-reply messages to external email accounts?

Yes, if you set an auto-reply, the BlackBerry Web Client sends an auto-reply message to all external email account messages.

 

Does BlackBerry from Vodafone support Internet Message Access Protocol (IMAP)?

Please contact your service provider for more information on IMAP support.

 

How do I know if my BlackBerry Web Client account is locked?

If the account is locked, in the BlackBerry Web Client, the user will receive a message to indicate that the user ID and password are invalid. Please contact your service provider.

 

Can I display an alternate address for my BlackBerry Web Client email address?

Yes, you can use substitutes for both the Sent From and Reply To addresses. Replies are sent to the Reply To alternative address.

 

What are the minimum system requirements to log in to my BlackBerry Web Client account?

The following components are required to log in to BlackBerry from Vodafone Web Client: Microsoft Internet Explorer 5.01 or later, or Netscape Communicator 4.08 or later with JavaScript enabled. Microsoft Windows 95, 98, 2000, XP, or Microsoft Windows NT, or Macintosh 9.0 or 10.0.

 

Do all Internet Service Providers (ISPs) offer Post Office Protocol 3 (POP3) retrieval or mail forwarding options for BlackBerry from Vodafone Web Client users?

While many ISPs offer their BlackBerry from Vodafone Web Client customers the option of POP3 retrieval or mail forwarding, some providers do not support this service. Please contact your service provider for more information on POP3 or mail forwarding services.

Mobile Data Services

How is data accessed from applications that use the Mobile Data Service?

When using Mobile Data Service, data is accessed through the BlackBerry from Vodafone Browser or Wireless Application Protocol (WAP) Browser.

 

What development languages does the Mobile Data Service support?

The Mobile Data Service supports the following languages:

• Extensible Markup Language (XML)
• Hypertext Transfer Protocol (HTTP)
• Wireless Markup Language (WML)
• Security

 

What type of encryption does the BlackBerry from Vodafone use?

Using an advanced encryption standard called Triple Data Encryption Standard (DES), data remains encrypted at all points between the BlackBerry from Vodafone handheld and the BlackBerry Enterprise Server.

 

What happens if the encryption key on my computer is not the same as the encryption key on my handheld?

When the encryption key on the desktop is different then the encryption key on your handheld, the handheld will not be able to send messages.

 

How often should I generate a new encryption key?

For maximum security, new keys should be generated every two to four weeks. If the desktop software is set to generate encryption keys automatically, you will be reminded to generate a new encryption key every 31 days.

Desktop Software

I would like to completely uninstall the BlackBerry from Vodafone Desktop Manager software. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article KB-02206, How To - Perform a clean uninstall of BlackBerry from Vodafone Desktop Manager software, for more information.

 

What is Desktop Synchronisation?

BlackBerry Desktop Software provides corporate users with PC organizer synchronisation, email filtering capabilities and information backup utilities. BlackBerry Enterprise Server supports wireless calendar synchronisation and remote address book lookup to further extend the desktop wirelessly.

 

I received the following error, when attempting to open the BlackBerry Desktop Manager MAPISP32 caused an invalid page fault in module KERNEL32.DLL. What should I do?

Please refer to the Microsoft Knowledge Base Article - 230321, Error Message Starting WMS in Windows 98 Second Edition, for more information.

 

I received the following error message in my desktop manager, New handheld detected, would you like to switch? What should I do?

This message appears when a handheld is connected to the desktop that has a different personal identification number (PIN) from the one to which the mail system is currently redirecting. By selecting Yes, the desktop software will automatically prompt you to generate a new encryption key for this handheld, and update the mail system to redirect your email to the new handheld.

 

I received the following error message in the desktop manager: Handheld not found. What should I do?

Please refer to the BlackBerry Technical Knowledge Center,Knowledge Base article, KB-00125, Handheld cannot be detected, for more information.

 

I received the error message in the desktop manager, Invalid serial port selected. What should I do?

Please refer to BlackBerry Technical Knowledge Center,Knowledge Base article, KB-00025, Support - Invalid serial ported selected, for more information.

 

How do I determine whether I am using BlackBerry Desktop Redirector or BlackBerry Enterprise Server?

Check the Status field in the BlackBerry Desktop Redirector. If there is a Server name preceding the status, then you are using BlackBerry Enterprise Server to forward your mail to the BlackBerry from Vodafone Wireless Handheld. If the Status field reads "Running", you are using BlackBerry Desktop Redirector.

 

I am using the BlackBerry Desktop Redirector for email redirection, but I cannot view the attachments received on my handheld. What should I do?

When using the BlackBerry Desktop Redirector for email redirection, attachments may be viewed on the handheld using third party applications. Please refer to the following link for more information on Third Party Applications: