Avaya Compact Business centre

For customer interaction performance monitoring, Avaya IP Office supports cost effective, time saving software for small to medium contact centres.

Microsoft CRM integrates with the Avaya IP Office to track, process and store information and support consistent service for customer transactions.

The solution enables an automated search for customer records and collects current updates during transactions. It brings this customer information to the fingerprints of call handlers and sales personnel so they can quickly deal with each transaction, and maximise effeciency.

Avaya Compact Business Centre is an entry level reporting tool that offers both real time and historical information on service and performance levels. Email notification can be triggered to alert supervisors of lost calls, available agents, voicemail ports and phone lines, etc.