Avaya Campaign Manager

For customer interaction performance monitoring, Avaya IP Office supports cost effective, time saving software for small to medium contact centres.

Microsoft CRM integrates with the Avaya IP Office to track, process and store information and support consistent service for customer transactions.

The solution enables an automated search for customer records and collects current updates during transactions. It brings this customer information to the fingerprints of call handlers and sales personnel so they can quickly deal with each transaction, and maximise effeciency.

Avaya Campaing Manager enables repetitive information gathering to be fully automated for round-the-clock answering, through a series of clear and uncomplicated questions. Call centre agents can then collect responses via a web browser. Inbound call campaings can be easily created and modified via a campaign wizard.